Frequently Asked Questions
Key Details and Criteria for Admission
Who is Carolina Comfort Coalition and how is it affiliated with Serenity House?
Carolina Comfort Coalition blends together the community’s medical resources of physicians, nurses, licensed hospice providers and other health care personnel who donate their time and expertise of lawyers, business professionals, funeral directors, builders, community service organizations, churches and all those whose lives have been touched by the loss of a loved one.
Carolina Comfort Coalition is the non-profit entity that operates Serenity House of Mooresville and Serenity House of Huntersville.
What services do you provide?
We provide 24-hour care in a home environment. We are not a hospice, but partner with several hospices in our region. Every patient is connected to a formal hospice program for the skilled, professional management of their medical needs. Daily attention, personal care, and meals are provided by the comfort care staff.
Each guest must be enrolled in a local hospice program before an official referral may be made.
Are there any restrictions to your care?
We only provide short-term end-of-life care – people in their final days and weeks of life. Generally speaking, that’s about 30 days or less. We do not provide skilled nursing care – so no IV’s injections, blood sugar management, feeding tubes, etc. Comfort care is our specialty.
We strive to offer our services to those with little to no family support and who have a desire for comfort-focused care. The Coalition supports high quality personal care that preserves dignity – neither hastening death nor prolonging life.
How do I sign up my loved one?
Since we are a small model of care – two residents at each comfort care home – we maintain a waiting list for our care. As a first step, we recommend calling our nursing director to provide basic information, or have your hospice nurse make the referral. If family members are involved, we ask that they tour our facility. That will start our evaluation process.
What does it cost to live at Serenity House?
Serenity House provides care free of charge and our services are 100% supported by donations from the community. We care for an average of 48 residents per year, and our cost per day per resident is about $200.
Admission is based on need of the patient and family, not on the ability to pay for care. The patient is responsible for medications not covered by hospice and any specialty food items the patient desires.
Each of our homes has the capacity to serve two residents at each house at any given time. The average length of stay is 30 days. The idea behind a small-scale comfort care home is that each community is serving its own residents. Although we have served people from across the region, we give preference to residents of the Mooresville community for Serenity House of Mooresville. Residents form the Lake Norman area are referred to Serenity House of Huntersville.
Criteria for Admission
Considerations for admission are short-term life expectancy, little to no family support, and desire for comfort-focused support in a home like environment. Serenity House supports high quality personal care that preserves dignity – neither hastening death nor prolonging life.
Admission is based on the following criterion:
- The resident is enrolled in a local hospice program.
- The hospice provider serving the resident and Serenity House staff recommend the admission and agree upon the plan of care at Serenity House and the discharge plan.
- The resident has a life expectancy of three months or less.
- The resident does not require care in a hospital or skilled nursing facility and his/her needs can be met in a non-medical setting and do not exceed Serenity House staff capability.
- The resident or power of attorney has established a “Do Not Resuscitate” Status.
- The resident’s behavior does not present a danger to self or others and would not be disturbing to others at Serenity House.
- The resident does not have a known contagious disease.
- The resident and caregiver agree on the purpose of admission and on the plan of care, including the allowed length of stay at Serenity House.
An admission decision will be based on the order of application and gives Mooresville residents priority for admission to the Serenity House of Mooresville. Those who reside, or have family who reside in the Lake Norman area are give priority for admission to Serenity House of Huntersville. Serenity House staff reserves the right to deny admission for qualifying reasons.
To make a referral to Serenity House of Mooresville or Serenity House of Huntersville, call 704-664-2004 or click here.